Return Policy

Change of Mind

If you are not completely satisfied with your purchase you can return the product to us within 7 days of delivery with the condition the product remains in its original, unopened, unused condition, complete with all original packaging, tags and instruction manuals. Any returns with ripped packaging/missing packaging or not looking like the item originally arrived to you will not be accepted back.

Please note we charge a $10NZD restocking fee which will be deducted from the purchase price. You will be expected to ship the item back to us at your expense.

Please note if you are returning an item for a refund we are bound by our bank agreement to refund to the original credit card used only. If this is not possible (i.e. your credit card has been cancelled or has expired) and we need to refund you in a different method to that originally used, a fee based on the original purchase price will be charged to you. 

Due to hygiene reasons unfortunately we are unable to exchange or refund duvet inners, mattress toppers, comforters, pillows, mattresses, bathrobes, clearance specials, or products that have been laundered. 

All returned goods must be accompanied by an RA (Returns Authorisation) number. Please contact us prior to returning goods to receive the RA number which must be noted on your return. 

Faulty Items

Elf Store abides by the Consumer Guarantees Act for any faulty or damaged items. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. 

Items Damaged in Transit

If for any reason you are unhappy with the condition your item has arrived in please contact us immediately so we can remedy the situation. Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame during which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner. We package our goods safely and securely so they turn up to your doorstep in the best condition possible.